We are hearing some of you are having trouble getting the flow of product started with some of our airless pumps. We would first like to apologize for this inconvenience and offer a quick tip we have discovered works to get the product going!
1. With the cap on, tap the top of the container on a soft surface several times in order to move the product toward the top of the container.
2. Open a paperclip and slide one end through the small hole on the bottom of the bottle. Gently push up on the inner base of the container with the paperclip while depressing the pump a few times.
This process should get the product started and remedy the problem. Once the product gets going, it should continue until it is all used up.
Please do call our Customer Service if you have any questions.
Thank You,
Skinn Team
Post time: Jun-15-2017